Refund/Replacement Policy

Refund or Replacement for Damaged Goods
Only damaged and defective goods can be replaced, in such cases, please contact our support team via the Contact Us page or at info@peacefulpineshempfarm.com along with forwarding us any images of the defect/damage. Please contact us within 7 days of when you receive the item. 

We are unable to offer replacements without any proof of defect/damage.

Depending on your location, your replacement item shipping dates may vary.

Replacement and refunds due to incorrect and inaccurate addresses in the original order are prohibited, as the buyer is solely responsible for providing accurate and timely shipping information. Peaceful Pines is not responsible for these type of errors and each buyer is responsible to give due diligence in this matter.

To complete your refund/replacement, we will require a receipt or proof of purchase, along with important details such as your order number, full name and email used to contact you.

Exclusions to replacements and refunds include incorrect shipping details provided by the buyer in the initial order along with sale bought items.

Late/Missing Refunds
Refunds may take anywhere between 3 to 14 business days to process, depending on the speed of the financial institution processing your request. If you have yet to receive the refund within the time frame, please contact your financial institution along with contacting our support team using the “Contact Us” tab.